Refund policy
At Bon_Appeties, I personally stand behind each tool we create. Every single product goes through careful quality control I have personally put in place, before it leaves the factory. In the unlikely event that you receive a defective or malfunctioning item, I promise to replace it or refund you. I take your feedback serious, it helps us grow and improve.
Our Return & Refund Policy
14-Days Return Window
You have 14 days from the day you receive your item to request a return.
To be eligible, your item must be:
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In the same condition as received
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Unworn or unused
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In its original packaging
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Accompanied by a receipt or proof of purchase
To start a return, contact us at info@bonappeties.com
Once your request is approved, we will share the return address and next steps.
Items sent back without prior authorization cannot be accepted.
Damages, Malfunctions & Issues
Please inspect your order upon arrival.
If you receive a defective, malfunctioning, damaged, or incorrect item, contact us immediately with proof of the issue (such as a photo or video) so we can evaluate it and make it right — through replacement or a refund. There is no cost to you for returns of faulty or incorrect items once the issue is verified.
Exceptions / Non-Returnable Items
While we want you to be happy with JeCheffe, sometimes there are reasons to not be eligible for return or refund. These include:
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Hygiene and Safety – Any items that have come into contact with food, such as blades, utensils, or parts designed for direct food use, cannot be returned once used. However, if a tool malfunctions, breaks, or is defective while being used as intended, we will replace it or issue a full refund.
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Damaged by Misuse – Products that are broken, bent, or otherwise damaged due to improper use, accidents, or neglect.
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Normal Wear and Tear – Tools that show signs of standard usage that do not affect functionality.
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Missing Original Packaging or Accessories – Items returned without their original packaging, protective covers, tags, or included accessories.
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Altered or Customized Products – Personalized, engraved, or otherwise modified tools are not eligible for return.
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Abuse or Unauthorized Alteration – Tools that have been dismantled, modified, or used in ways not intended by the manufacturer.
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Final Sale or Discounted Items – Items marked as “final sale,” limited-time offers, or discounted products may not be refundable.
Note: For any defective or malfunctioning items, we may request proof of the issue (such as a photo or video) to process a replacement or refund.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the EU, you have the legal right to cancel or return your order within 14 days, for any reason.
The item must be unused, in same condition as received, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 10 business days.
Please keep in mind that banks and card providers may take additional time to process the refund.
If more than 15 business days have passed since approval and you haven't received your refund, contact us at info@bonappeties.com.